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Terms of Service

Last updated: 18 October 2026

1. About these terms

These terms apply to your use of this website and set out the general conditions under which we provide software development services. If we sign an individual agreement or accept a written quote with you, its terms take priority over these terms where they differ.

2. Who we are

The website and services are provided by SIA “Vilnex Systems”, registered in the Commercial Register of the Republic of Latvia under registration No. 40203788212 (“we”, “us”). Contact: Director@vilnexsystems.com, CEO@vilnexsystems.com, Office@vilnexsystems.com.

3. Using the website

You may use this website to learn about our services and to contact us. You agree not to:

  • use the website in a way that breaks the law or infringes anyone’s rights;
  • try to gain unauthorised access to the website, its servers or related systems;
  • disrupt the website, for example by sending automated requests in volumes that put a load on it;
  • copy the website’s design, texts or graphics for commercial use without our permission.

4. Information and prices

The information on this website is general and is provided for orientation. Prices are shown as starting prices (“from”). They are not an offer and don’t create an obligation for either party.

The final scope, price, applicable taxes and timeline of a project are set in an individual quote or agreement, prepared after we’ve discussed your requirements.

5. Ordering services

  • You describe your task by email or through the contact form.
  • We prepare a written quote with the scope, price, timeline and payment terms.
  • A contract is concluded when you accept the quote in writing (email is sufficient) or when both parties sign an agreement.
  • Changes to the agreed scope are confirmed in writing and may change the price and timeline.

6. Payment

Payment terms, including any advance payment and project milestones, are set in the quote or agreement. Invoices are due within the period stated on them. For late payments, we may charge statutory late payment interest under Latvian law and pause work until the outstanding amount is paid.

7. Your responsibilities

To deliver on time, we rely on you to:

  • provide accurate information, content, materials and accesses needed for the work;
  • give feedback and approvals within reasonable time;
  • make sure you have the rights to any texts, images, data or code you give us to use.

Delays caused by missing information or feedback may shift the agreed timeline.

8. Intellectual property

All content on this website, including texts, graphics, illustrations and the logo, belongs to us or our licensors.

Unless the agreement says otherwise, after full payment you receive the rights to the custom code and deliverables we create for you, to the extent set out in the agreement. Third-party and open-source components remain under their own licences. We may continue to use our general know-how, tools and code that isn’t specific to your project.

9. Acceptance and warranty

After delivery, you review the result within the period stated in the agreement. If the deliverables don’t meet the agreed specification, we fix the defects you report within the warranty period set in the agreement at no extra cost. The warranty doesn’t cover changes made by third parties, new requirements, or issues caused by hosting, third-party services or misuse.

10. Confidentiality

We keep confidential any non-public information you share with us about your business, systems and data, and use it only to deliver the services. On request, we sign a separate non-disclosure or data processing agreement.

11. Liability

The website is provided “as is”. We do our best to keep it accurate and available, but we don’t guarantee that it is error-free or always online.

To the extent permitted by law, we are not liable for indirect or consequential losses, such as lost profit or lost data, and our total liability under a project is limited to the amount paid for the service concerned. Nothing in these terms limits liability that can’t be limited under applicable law, including liability for intent or gross negligence.

13. Governing law

These terms and any contract with us are governed by the laws of the Republic of Latvia. We’ll try to settle any dispute through negotiation first. If that fails, the dispute is resolved by the courts of the Republic of Latvia. If you are a consumer, you keep the protection given to you by the mandatory law of your country of residence.

14. Changes

We may update these terms from time to time. The version published on this page applies from the date shown at the top. Changes don’t affect contracts already concluded.

15. Contact

SIA “Vilnex Systems”, registration No. 40203788212, Republic of Latvia.
Email: Director@vilnexsystems.com, CEO@vilnexsystems.com, Office@vilnexsystems.com